Patient & Family Guide
Patient Care, Admissions & Insurance
Essential information regarding hospital admissions, room categories, visitor guidelines, and cashless insurance desks.
Inpatient Accommodation & Room Categories
Deluxe Private Room
Private room with motorized bed, ensuite bath, attendant couch, TV, and Wi-Fi.
Presidential Executive Suite
Luxury multi-room suite with private patient room, separate living lounge, and dedicated nurse station.
Semi-Private Twin Sharing
Two-patient room partitioned by acoustic privacy curtains, with individual TVs and attendant daybeds.
Level-3 Multi-Disciplinary ICU
Critical care pods with 1:1 patient-to-nurse ratio and continuous multi-parameter telemetry.
Cashless Hospitalisation
Insurance & TPA Helpdesk
Our 24/7 dedicated Insurance Desk facilitates seamless cashless pre-authorization with over 45 major health insurance providers and Third-Party Administrators (TPAs).
Empanelled Insurance Companies & TPAs
Star Health & Allied Insurance
HDFC ERGO General Insurance
ICICI Lombard
Bajaj Allianz General Insurance
Care Health Insurance (Religare)
Max Bupa (Niva Bupa)
Medi Assist TPA
Vidal Health TPA
Paramount TPA
MDIndia Healthcare TPA
Heritage Health TPA
UnitedHealthcare India
Need pre-authorization assistance before admission? Contact our Insurance Desk.+91 40 6899 9010
Visitor Hours
- • General Wards & Private Rooms: 11:00 AM – 01:00 PM & 05:00 PM – 07:00 PM daily.
- • ICU Visiting Hours: 04:00 PM – 05:00 PM (Strictly one attendant per patient to preserve sterile environment).
- • Children below 12 years are restricted from inpatient wards to protect against cross-infections.
Patient Rights & Dignity
- • Right to clear, intelligible information regarding diagnosis, prognosis, and treatment alternatives.
- • Complete privacy during examinations and confidentiality of electronic medical records.
- • Right to refuse treatment or seek a formal second opinion from an independent specialist.